Conflicting Reports

Thoughts and advice on identifying, resolving and growing from conflicts.

Reconciling despite differences

clock December 29, 2011 06:55 by author Doug Jeschke

Having a conflict with someone affects the relationship so much more than just whatever the topic of the dispute is.  For example, my wife and John, a close friend of mine, have had an ongoing fight about politics for just a little longer then we have been married.  John is a confirmed conservative, while my wife is more moderate (which to my friend makes her an extreme liberal). 

It’s not just that they argue politics whenever they see each other, lots of people do that.  The problem is that the difference of opinion has really shaded their whole relationship.  So more than just a disagreement about national policy, my wife is irritated by how John brings up the topic around her—as if it is an opportunity to goad her, not a desire to discuss ideas.  And although I feel John is trying to be good natured, my wife finds him demeaning and disrespectful. 

I talk with my wife about how to reconcile the relationship, without necessarily resolving the ideological differences between them.  They are not going to come to an agreement (say, on healthcare) anytime soon.  The difficulty is they have a hard time separating out the substance of the disagreement, politics, from the real issue: the relationship dynamics between them.  There is something just off-putting about the way my friend talks to my wife, which she can’t even pinpoint.  When she has brought it up in the past, it just gets turned back to a justification for the political positions, not a discussion of the root of the problem.

As tough as these situations are, this is actually an example of the benefit we receive from being in conflict.  My wife is irritated when John talks about politics – but she knows she really should not be.  After all, she truly believes that it is ok and even beneficial for different ideas to be expounded and pursued.  So what she needs to do is spend some time working through why she is so annoyed when John expresses his opinion.  It may be that she holds a presumption she is not aware of, or even that John reminds her of someone in her past. 

Conflicts allow us to learn something about ourselves.  If we are willing.

Once she has done that work, she will be in a good position to sit down with John to try to reconcile their relationship.  If she can be honest about what she has learned about herself, I’m sure that John will be receptive to what he might do differently to improve their relationship.  That is, what he can do short of switching to what he sees as the dark side of politics.

Be the first to rate this post

  • Currently 0/5 Stars.
  • 1
  • 2
  • 3
  • 4
  • 5


Resolving a values dispute

clock October 12, 2011 12:08 by author Doug Jeschke

One of the difficult things about being a professional mediator is people expect me to be able to resolve their disputes.  Immediately.  Although I am confident that I am competent at what I do, that’s just not the way it works. 

For example, I was meeting with couple who I was writing a will for.  They got into a disagreement about what age their children should receive final disbursements from the family trust.  I have guided people through this decision numerous times.  There are basically two schools of thought:  Get the kids through school, then trust that they have been raised well enough to handle receiving a significant amount of money.  Or, recognizing that most college graduates have not fully matured, hold off disbursement long enough that the child has incentive to start a career and make his or her own way. 

In my opinion, there is no right or wrong to this decision.  It is simply a matter of values.  This couple was squarely divided over what they thought would be best.  So of course, knowing I was a mediator, they turned to me:  What do we do?

When you are involved over a question of values, it is sometimes hard to simply compromise to come to a middle ground.  If my clients simply agreed to set disbursements at an intermediate age, it would neither give a responsible child control of his funds, nor would it be a long enough delay to dissuade a child inclined to slack off until his inheritance comes through. 

So instead of coming to a middle ground in positions, value differences often have to be handled more delicately.  This the way I try to help people who are in a values dispute:

First, make sure that you both understand the value being defended by the other person.   There is a reason for the position they are taking, and that reason is respectable (almost always). 

Second, consider alternatives that would satisfy both of the values being fought for.  Once the parties separate themselves from their positions, both can get on the same side of the problem and try to find a solution that best satisfies the two competing values. 

Finally, if no acceptable alternative can be found, look outside of the immediate problem, and see if the values at play can be supported in another area of life. 

In the example of my will couple, they choose to make an earlier distribution.  But they also chose a trustee and guardian for their children in whom they were confident their children would have the best chance of learning the responsibility and independence they both desired for their kids.

Currently rated 4.0 by 2 people

  • Currently 4/5 Stars.
  • 1
  • 2
  • 3
  • 4
  • 5


Asking for and receiving forgiveness

clock May 27, 2011 02:43 by author Doug Jeschke

Most of us had the kind of upbringing where we learned to offer an apology when we do something wrong.  When we inadvertently hurt someone feelings, or forget to do something we promised, we know we have to say I’m sorry.

 

Although saying I’m sorry is a good first step, it is not the end of our journey to receiving forgiveness.  Too often, when I apologize, I have the attitude that once I do my job of saying I’m sorry, it is your turn to do your job (i.e., forgive me and pretend like nothing ever happened).  The problem is it just doesn’t work that way. 

 

Saying I’m sorry does go some way toward making up for the wrong I did.  But without more, why should the other person think that I will not just do the same dumb, insensitive or hurtful thing again?  Or something worse?   Without some indication from me that I am willing to change my behavior, how could they?

 

That’s where the step of actually asking for forgiveness is so useful.  It shows that I don’t simply think that my responsibility is over and it is time for them to get over it.  Asking the other person to forgive puts them in control.  Its shows that I care about them.  That I realize that they may or may not be willing (or able) to forgive me right now, but that I’m committed.

 

Even better, I can go further and ask what they might need to see or hear from me in order to forgive me.  In essence I would be saying:  I know that I hurt you.  I may not even know everything about that hurt, but I am willing to take some action to make it right. 

 

Further, asking for forgiveness has the benefit of letting you know how the other person is feeling about what you did.  When I pursue my normal course of saying I’m sorry and immediately slinking away, I usually assume that the person is still enraged and wants nothing to do with me.  When I ask for forgiveness, I pretty much need to wait around until they have responded, one way or another.  So at least I’ll know the truth.

 

If I take the extra step of asking for forgiveness, who knows, I may even receive it. 

     

Currently rated 3.0 by 3 people

  • Currently 3/5 Stars.
  • 1
  • 2
  • 3
  • 4
  • 5


Start with yourself to resolve conflicts

clock May 27, 2011 02:41 by author Doug Jeschke

You need to take responsibility for your own faults before calling another person out for theirs.  This is a foundational principal in successfully resolving conflicts.  I know this.  I coach friends and family members to take this approach.  I routinely tell this to couples who mediate family disputes with me.  So why is it so hard to do this in my own conflicts?

Intellectually, this approach makes sense.  If I humbly reach out to the person whom I’m in conflict with, with a genuine recognition of my own faults and shortcomings (everybody has them), I’m less likely to be pushed away.  I know that it helps to break the struggling relationship out of the attack-defense-avoid mode that conflicts usually follow.  I know that the willingness to admit my own missteps shows a genuine desire to make changes.  I realize that humbling myself enough to admit my faults shows that I care about the other person and our relationship.

But, when the sparks fly in my own life, it’s hard to take my own advice.

Last night, for instance, my wife made a small comment that instantly put me on the defense.  I automatically gave an angry reply.  At the risk of exposing my own pettiness, the details were as follows:  In response to a financial concern, Mikki asked me if I was planning on making a phone call the next day, to find out when some needed funds would be coming.  An innocent question.  But my insecure self heard “you’re not doing enough to fix this problem,” and I exploded with all the reasons why doing so would be foolhardy. 

Mikki jumped on me about my rude response to her simple question.  There it was:  conflict.

In the moment, I could only focus on my need to prove to her that her question, really a suggestion of how she would proceed, was an attack on me.  How dare she question me about the laissez faire way I handle our finances!

It was not hard for me to see that my overreaction had more to do with my own insecurity, than with what she had said.  I probably should take the uncomfortable action she suggested.  Still, it was really hard for me to suppress my desire to prove myself right at any cost. 

Despite my hesitation, I did it.  I apologized.  It was harder than it should have been.  I had to overlook that fact that she should have known me well enough to raise the issue differently. 

I can work on changing her later—but first, I need to manage my own behavior.  I love my wife, so I should be able to act lovingly, even when she doesn’t act exactly the way I’d prefer.  It’s my behavior that I’m responsible for.  Hard as it is, we all need to start fixing conflicts where we have control - with ourselves. 

Currently rated 3.0 by 3 people

  • Currently 3/5 Stars.
  • 1
  • 2
  • 3
  • 4
  • 5


Apologetic Apologies

clock May 27, 2011 02:37 by author Doug Jeschke

Apologies are hard.  To apologize effectively, we have to put aside our feelings of being hurt and wronged by this person, and focus only on what we did wrong.   But, this is difficult because usually when I find myself needing to apologize to someone, I am also convinced that they are at least as much as fault as I am. 

The 1980’s film, A Fish Called Wanda, captured the spirit of many apologies. In the scene where Kevin Kline’s character was sent to apologize to John Cleese, Kline was so angry that he punched Cleese in the face each time he said I’m sorry.  I’m so sorry.  WHAM.  I’m so very very sorry.  WHAM. . . .

Many times my apologies are just about as effective.  Although I rarely actually hit the person I’m apologizing to, I often figuratively slap him or her, by loading my apology with excuses and reasons why the other person really was at fault. 

As a result, my apologies usually come out like this:  I’m sorry I yelled, but you should know not to interrupt me during American Idol.   Or, I’m sorry if you got upset when I crashed your car.  Or, I’m sorry I forgot to tell you your mother called.  Maybe you should take your own phone messages in the future. 

All of these qualifications serve to limit my responsibility for my own fault in the conflict.  If an apology is followed by an immediate challenge for the other person to change his behavior, the person receiving the apology immediately goes back on the defensive.  Effectively, they don’t even hear the apology.

Instead of qualifying  apologies with words like If or but, it’s critical that we try hard to figure out what we are really at fault for, and take full responsibility for that failing.  For example:  I’m sorry I was rude and cut you off when you were telling me about your infected toenail.   I realize that is painful for you, and that you feel like I don’t care when I don’t listen.  

No matter what we think about how the other person should feel or have done differently, when it’s time to apologize, it’s time to focus solely on our own wrongdoing, big or small.  An honest heartfelt apology can be a powerful way to open communication and break the cycle of attack-defensiveness-counterattack that pervades during times of conflict.  Don’t miss this opportunity.

  

Be the first to rate this post

  • Currently 0/5 Stars.
  • 1
  • 2
  • 3
  • 4
  • 5


I didn’t do anything! (But should I?)

clock April 13, 2011 13:02 by author Doug Jeschke

“I didn’t do it, I didn’t even touch him!  I hear these words from my 7 year-old, Ben,  almost every time his little brother is crying in pain.  It’s frustrating as a parent to hear an immediate plea of innocence, in part because I know the truth is something a bit different, but mostly because I am more concerned about the injury and helping my hurt child.   

I have tried to teach my son to be compassionate first, and to worry about assigning blame second.  Regardless, his instinct is to consider himself first: “Am I going to get in trouble for this?” 

When we face conflicts in our relationships, our natural tendencies are often exactly the same.  We look to avoid blame before we consider if there is a real injury that we can help with.  I know I do this.   

When Ben is moping because I wont let him play with a friend, my initial thought is “I know my reasons are good.  Be sad if you want.”  Essentially, I’m reassuring myself that I’m not at fault.  True or not, this type of thinking does nothing for our relationship.  It’s as if I am concerned that acknowledging his hurt feelings is an admission that I was wrong.  It’s not. 

I want to stress that: acknowledging someone’s hurt does not admit that you are at fault for the conflict.  Instead, it indicates that you actually care for the person hurting and for your relationship.   

With my pouting son, I can empathize with him over his hurt and even recognize my part in it.  I might say: “Ben, I know its disappointing when I don’t let you do something that’s fun for you.  I know that makes you sad.”  Note, empathizing is different than trying to convince him of the soundness of my decision or seeking to make him feel different.  (After all, my job as a father is to help him learn to cope with disappointments, not learn to never feel disappointed..)   

When we acknowledge that someone is hurt by an argument or disagreement with us, we can start to do the important work of getting on the same side of the conflict.  Instead of seeing the situation as me versus you (and if you win, I lose), we can both simply recognize the conflict and its consequences.  Having found this empathy, we might even go so far as to honestly consider whether we truly bare some responsibility for the hurt we’ve witnessed. 

         

Be the first to rate this post

  • Currently 0/5 Stars.
  • 1
  • 2
  • 3
  • 4
  • 5


Restrain Your Inner Superhero

clock March 29, 2011 04:54 by author Doug Jeschke

I grew up a huge fan of comic books and superhero movies. One thing that always bothered me in a superhero team-up episode was how the two good guys always fought each other at first, usually over some misunderstanding, before working together to face the real threat. It’s as if the hero has such a heightened duty to protect, that he goes on the attack as soon as any potential threat arrives, without looking for the truth of the situation.

Unfortunately, our own emotional self-defenses often act in the same way. When someone calls us out because we have made a mistake, or challenges us on a decision, we automatically get defensive and launch a counterattack. I see this in my mediation work everyday. When one spouse in a divorce states a reason for no longer trusting the other person (valid or not), the other spouse seems compelled to bring up the litany of hurts they have suffered. It quickly can become a contest of who has done more wrong in the relationship.

This kind of attack-response can make us feel that we are taking the focus off ourselves and our own missteps. It may also satisfy our sense of justice: "If I’ve done wrong, so have you--and you’re more at fault anyway." Although launching a counterattack may seem compelling, the problem is that the attack-counterattack approach keeps us from addressing the issues underlying the conflict.

To complete the superhero analogy, the hyper defensive hero we let defend us in conflicts is too often our self-image. My self-image is how I want to see myself, and want others to see me. I let my self image be inflated to "super" status because the real me, the me who all too often makes missteps, isn’t always presentable, at least in my own estimation. Creating a false self-image promises to protect me, by making sure people who I deal with see a capable, reliable and self-assured me. This hero’s job is to protect the faulty, real me, from having to take the risk of exposure to others.

My super self-image hero is quick to be on the defensive when someone calls me out for making a mistake, or dong something hurtful. Refusing to admit the truth about my imperfect self (my secret identity) my comparing self-image protects me by attacking my accuser, convincing me and the rest of the world that he is really my enemy - look at all his faults.

As hard as it is to let our defenses down, and to listen honestly to negative comments about ourselves, this is the path to resolving conflicts. If we can skip the automatic attack mode, we can more quickly get to the part of the story where we team-up with the other person and face the conflict together. The reality is that we’re both good guys, fighting the common enemy to our relationship, that being whatever is keeping us in conflict.

Be the first to rate this post

  • Currently 0/5 Stars.
  • 1
  • 2
  • 3
  • 4
  • 5


Tired of avoiding conflicts? Take action!

clock March 15, 2011 03:29 by author Doug Jeschke

Watching the drama unfold in the Indiana legislature, I am drawn to think about the impulse in many of us to withdrawal and hide from conflicts in our real lives (as opposed to the surreal political world).

Conflicts are inevitable when we need other people to survive and thrive. We need to cooperate with others in our jobs–therefore we have disagreements with coworkers. Most of us have bosses--how conflict laden is that relationship? We grow up in families and start families of our own--another breeding ground for conflicts.

A common tendency is to avoid conflict and pretend it doesn’t exist. For example, I sometimes get irritated with small things my wife does. (Imagine!) At least once a week she parks her car in the garage where I have to climb over it to take the garbage out. (And, of course, I seem to be the only one capable of doing that particular chore.) Usually, this is a minor annoyance and I can easily justify not mentioning it to her: After all, she’s far more considerate of me than I am of her. But, sometimes I find myself storming back into the house and being sulky for the next hour. It’s then I know that I’ve wrongly avoided a conflict.

People avoid conflicts because they’re afraid of angry or hurt responses, because they don’t know how to bring up problems without being verbally assaulting, or because they anticipate that airing a transgression might lead to the retelling of a failing on their part. In my example, if I complain about my wife’s parking, she’ll remind me of the giant stack of old work files also in the garage that I keep promising to sort and throw out. That’s not an argument I can "win," so I avoid it. And sometimes I sulk.

But the thing is, if the transgression keeps me from acting in a functional and supporting manner in my relationship, I need to resolve it. I’m not justifiably overlooking a wrong, when I give my wife the cold shoulder for the rest of the night. I’m avoiding again.

So the first step in resolving a conflict is realizing that you’re in a conflict that requires work. Instead of avoiding, take affirmative steps to resolve the issue and, dare I say it, help your relationship grow as a result.

Not that any of this would help the Indiana Democrats--they realize they’re in a conflict. They just know that they can’t "win" and they believe "losing" is not an option. Fortunately for us, relationships, unlike partisan politics, are not win-lose situations. With my wife I own up to the work I haven’t done, and approach her without assuming that she intended to cause me inconvenience. That’s a start.

Over the next weeks, I hope to lay out a plan-of-attack for successfully resolving conflicts, starting next week with the tip: Don’t Attack!

Currently rated 1.5 by 2 people

  • Currently 1.5/5 Stars.
  • 1
  • 2
  • 3
  • 4
  • 5


Kindergarten conflicts

clock January 15, 2010 08:50 by author Doug Jeschke

I spent the afternoon shepherding three 5-6 year old boys during a play date at our house.  Do you want a recipe for conflict?  There it is.  The group became divided right away, or at least immediately after it became clear that the only house rule was no ganging up to chase and tease the three-year-old brother.   The boys fought about nearly everything.  What to play, how to play it, who gets which toy or costume, there was simply no agreement to be found. 

We've spend a lot of time working on the tri-part relationship in our home.  In our neighborhood, our son Ben is one of three kindergartners.  As Ben was the newcomer to the neighborhood, he quickly was tossed back and forth from being on the "in" side, and being the one left out.  We have worked hard to coach him to try to be gracious and creative when left in the odd-man-out position.  We work with him on coming up with play suggestions that might bring all three onto the same side, or just to accept that it's ok to walk away if you don't like the way the other kids are treating you.  Most importantly we really want him to remember how it feels to be the one left out when it is his turn to be on the desirable side of the two-against-one games. 

So this afternoon was not an entirely new situation in our household, but it was the first time that I got to have a prolonged view of the dynamics, at least since we have had a few opportunities to teach Ben to be a considerate playmate in these scenarios.  One of the things that stood out to me was the obvious decision making process that goes on in the heads of six-year old boys.  There are not a lot of complex drives at work, so it is pretty easy to read where the boys are coming from when taking their positions in the numerous disputes.  The face of a 6 year old readily displays that his quick entrenchment on a position reflects his desire to gain the upper hand or prove allegiances, instead of a simple preference for one type of play over another.  The same boy, who I've seen play video games with Ben for hours, could not be turned off more by that same activity as soon as the third boy suggested it.  It really saddens me that we learn as such a young age to strive after approval and external affirmations of our own self-worth, instead of going along and having fun with our friends if that might not satisfy our pride.

Another thing that struck me is how effective a skilled leader can be in that situation to direct everyone to a consensus.  Although I would love to say that I observed this skill in my 6 year old, not much got resolved without my intervention.  But when I did pull my son aside and give him some tips about respecting each of the other boy's feelings, they pretty quickly moved on to a common activity.  This reinforces my desire to redouble our parenting efforts that our boys each learn first and foremost to be a good friend and in tune with his playmates' feelings.  As a divorce mediator, I see the exact same facial expressions in my client's as they put their backs up and resist each and every suggestion from the opposing party.  I also see how well efforts to give genuine consideration and understanding go to soften up the anticipated resistance and come closer to finding common ground. 

I really hope this is a trait my kindergartner learns soon.  It will make for much more enjoyable play dates.  

Currently rated 4.0 by 1 people

  • Currently 4/5 Stars.
  • 1
  • 2
  • 3
  • 4
  • 5